Shipping policy

Shipping Policy

Order Processing Time

We strive to process and fulfill all orders within 2 to 5 business days. Once your order has been processed, it will be shipped promptly. Please note, processing times may be extended during peak seasons or due to unforeseen circumstances.

Shipping & Delivery Time

Once shipped, you can expect your order to arrive within 4 to 10 business days, depending on your location and the shipping method selected at checkout.

Apparel Shipping

Please note that some of our apparel items may take longer to arrive due to custom production and shipping processes. These items may take up to 15 business days for delivery. We appreciate your patience and understanding.

Tracking Information

Once your order is shipped, you will receive an email with your tracking information. Please allow up to 48 hours for tracking updates to reflect.

Delays

While we aim to meet our delivery estimates, please understand that shipping times may be affected by external factors such as weather conditions, carrier delays, or high shipping demand. We are not responsible for such delays, but we will do our best to assist with any shipping issues.

For any questions or concerns regarding shipping, feel free to contact our support team at support@smash.com.

This policy provides clear expectations for customers while offering flexibility for potential delays.